Privacy policy

Updated 23.03.2026

Who are we?
Where do we receive personal data from?
What information do we have about you?
How long do we store your data?
How and why are we processing your personal data?
Disclosing and transferring information
How do we protect your data?
How do we use cookies
How can I exercise my rights to my personal data?
Updating this privacy policy statement

1. Who are we?

If you have ordered from us, you are a customer of STR Nordic Oy (VAT no FI28928265). STR Nordic Oy is a part of STR Global Group Oy group. The data controllers are jointly STR Nordic Oy and STR Global Group Oy (VAT no FI23421641) which is the parent company of the STR Global Group Oy group.

If there are any questions related to data processing or the data register, please contact our customer service by email: customerservice@strnordic.ie

2. Where do we receive personal data from?

We receive personal data when customers place orders. We also receive personal data when someone contacts our customer service. We also collect information from data subjects for marketing purposes. We collect personal information from customers for consumer reviews.

For telemarketing, we may also acquire from lawful intermediaries contact information lists of people who have already given their consent for telemarketing. We store this information only for a limited time.

Please note that in cases where we need to process your personal information due to contractual obligations, there may be certain effects if we do not receive this information from you.

3. What information do we have about you?

The information we have on you is limited to the relationship we have with you. We may have your name and phone number and/or email address, as well as postal address. If you have ordered from us, we also have your order and payment history and information, as well as other information related to your customer account. The contact history of our customers and anyone else contacting the company is also stored, including additional information provided in the contents of emails, etc. Please see section 8 for information regarding cookie information.

You have the right to contact us and request to see the data we have about you.

4. How long do we store your data?

Personal data will be stored only as long as needed or until the customer asks us to remove it from our files. Customer data is generally stored as long as one remains a customer, as well as various periods after for different storage and usage purposes, but when marketing to prospective customers, the personal data will be stored only for a limited time.

New customer acquisition by phone employs data lists which are usually stored for three months.

We do not record telemarketing calls without your permission. If you give your consent to record the call, the recording is kept for three months.

The information of those who have given their consent for marketing purposes is saved until the consent is revoked.

The data of those who have ordered from us is kept in our register for ten years after processing the last order or shipment.

If you are not our customer, any emails that have been sent to customer service are saved until they are automatically deleted from our database. If you are our customer, any emails you have possibly sent to customer service are stored with your customer account according to our retention periods.

Information is stored as a part of consumer reviews for as long as we have permission or until information is anonymised and the individual can no longer be identified.

We are required to store some information for an even longer period of time due to different laws (e.g. Accounting Law).

5. How and why are we processing your personal data?

We use the personal data of data subjects for providing the service for purchasing products, direct marketing, shipping products, maintaining the relationship with the customer, as well as for developing our overall operation.

If given consent, we use the data of our customers to inform them about interesting deals through telemarketing.

We perform electronic direct marketing on the basis of consent to those requesting marketing emails. We perform electronic direct marketing to customers based on the sale of our products (legitimate interest).

We also use personal information for training, statistics, and to fulfill legal obligations.

6. Disclosing and transferring information

We use contractors in shipping products, for sales, in managing systems, platforms, and when compiling statistics. We also transfer information within the Group for technical purposes and for the direct purpose of carrying out the processing to fulfill the contract with the customer.

We aim to process as much personal data as possible within the EEA. Some processing done by our contractors involves transferring data outside of the EEA.

When we use contractors, we only transfer to them the information they need to be able to carry out their tasks. We do not sell or give personal data to third parties for their own marketing.

We use social media platforms for marketing purposes. Due to having a business Facebook account, we are joint controllers with Meta Platforms Ireland Limited.

7. How do we protect your data?

We protect your data with technical and organisational acts that ensure that your data is safe in our systems.

8. How do we use cookies

Cookies are text files that are stored on the terminal device by the Internet browser. Cookies may have a personal identifier that enables identifying the user. We utilize cookies to ensure that our online services are usable, of high-quality, and that we are equipped to develop these services, and cookies are also used in advertisement targeting. However, users are not individualized only by cookies.

We have provided more information on what types of cookies we use, how long they are stored, what they do, who they transfer data to, and your right to consent and revoke consent in our separate Cookie Policy. Read more about our use of cookies from our Cookie Policy.

9. How can I exercise my rights to my personal data?

If you are in our register, you have certain rights based on the EU General Data Protection Regulation. You have the right to know what information we process about you. You have the right to access your personal data that exists in our register as well as to demand correcting any erroneous information, deleting your data, and to prohibit releasing personal data.

You have the right to give your consent for direct telephone marketing as well as withdraw the consent you have given. You have the right to give your consent for email marketing as well as revoke the consent you have given. You have the right to opt-out of email marketing if you have received marketing on the basis of your customership.

Finally, you have the right to lodge a complaint about our activities to the Data Protection Authority.

In addition, you have the right to obtain a response to your questions within the time frame defined by GDPR (1 month), even though we aim to act faster than that.

10. Updating this privacy policy statement

We update this privacy policy document regularly so that we can take into account the advances in the laws and regulations, new circumstances, as well as changes in policies and procedures.

This privacy policy document is visible on our website, and it has a date indicating when it has been updated. Please stay up-to-date on changes in our privacy policy by regularly checking for updates on our website. If major changes have been made to the policy, we will inform you in additional ways in accordance with what changes were made and which data subjects the changes apply to. We may use, for example, notifications on our website, email, or notices with our shipments.

For previous versions relating to the data processing of customers from 2021, please contact our customer service.

Previous updates

Update notice 23.03.2026

The privacy policy has had the following changes made to it:

-updated Net’s privacy policy link (section 6.3)