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Terms and conditions

    1. General and contact information
    2. Ordering

    2.1 Placing your order

    2.2 Payment method

    2.3 Processing your order

    2.4 Order confirmation

    3. Delivery method and time
    4. Right to cancel (cooling off)

    4.1 Effects of cancellation

    4.2 Model Cancellation Form

    4.3 Additional information on returns

    5. Problematic situations

    5.1 Product is out-of-stock

    5.2 Defective or wrong product

    5.3 Conflict resolution

    6. Customer Service
    7. Subscription Terms
    8. Notices

    8.1 Updating our terms

    8.2 Changes to prices



    1. General and contact information


    The website strnordic.ie is one of STR Nordic’s websites, which sells products to private customers over the age of 18. We reserve the right to make changes to our pricing, shipping, and to our other terms and conditions. We only ship to Ireland.


    Company information:

    STR Nordic Oy


    VAT no: FI28928265 



    Address:

    Sarkiantie 409
3

    8200 Sastamala

    Finland


    You can contact us at: customerservice@strnordic.ie



    2. Ordering


    2.1 Placing your order

    Orders can be placed for products sold through the online store by adding individual products

    to the cart. Products can be added from individual product pages. Once all of the desired

    products are in the cart, you can place the order by filling out the required delivery and

    payment information on the order form. Once all of the information has been filled out, please

    carefully review the contents of the form for any mistakes prior to completing your order. Order information cannot be changed at checkout after completing the payment process.


    If everything looks correct on the order form, please continue to confirm the order and

    payment. Orders are made with a payment obligation and payment will be collected

    immediately during the order process. Once clicked on the order button, you will be redirected

    to additional authentication pages according to the card providers requirements. After

    completing the authentication process, you will be redirected back to the order thank you page and your order will be received in the systems.


    In case of mistakes noticed after submitting the order, please contact customer service as

    soon as possible to rectify the mistake.


    2.2 Payment method


    Our website currently accepts payment by Visa or Mastercard cards through Nets (Nets Denmark A/S). We do not currently accept other forms of payment. Payment is made in advance and needs to be processed in order for the order to be finalised.


    Nets is a secure payment gateway and keeps payment details protected. Nets uses 3D Secure Checkout verifications methods for credit card payments. You may be redirected to your card issuer’s authentication page. This is an additional step in order to verify your identity before the transaction is approved. For more information on Nets, please see our Payment Methods and Privacy Policy.


    Note: Your credit card issuer may decline the payment if the credit card is authorised for use in Ireland only. Please check your credit card’s usage area if you encounter any issues with payment processing.


    When placing your order, you will be charged for the first shipment immediately.


    2.3 Processing your order

    Once your card payment has been processed by Nets, you will be redirected to our Thank You page. Your order has been received and will be placed in the queue for packing and shipment processing.


    2.4 Order confirmation

    After we receive your order, you will automatically be sent an order confirmation email sent to

    the address you provided on the order form. The order confirmation will have information on

    your ordered product and other contract details. The order confirmation email also contains the

    model cancellation form. We will have on record that you have been sent an order

    confirmation. The contents of the order confirmation (your contract) will be in English.


    If you do not receive your order confirmation, please check your spam bin. If you still have not

    received an order confirmation after some time, please contact our customer service.


    Please note that even when ordering multiple products at the same time, we send individual

    order confirmations for each product.


    3. Delivery method and time


    Products are delivered within two weeks of placing an order. Products are generally shipped directly to your home address through the post. We only ship to Ireland.


    Unless a purchase was made for a combo product, most products are shipped as separate packages. If you have ordered more than one product, you will most likely receive multiple shipments which may arrive on separate dates.



    4. Right to cancel (cooling off)


    You have the right to cancel this contract within 14 days without giving any reason. The

    cancellation period will expire after 14 days from the day on which you acquire, or a third party

    other than the carrier and indicated by you acquires, physical possession of the goods. In

    cases of multiple goods ordered in one order and delivered separately, the cancellation period

    will expire after 14 days from the day on which you acquire physical possession of the last of

    the goods.


    To exercise the right to cancel the contract and return the goods, you must inform us (STR Nordic Oy, Sarkiantie 409, 38200 Sastamala, Finland, customerservice@strnordic.ie) of your decision to cancel this contract and return the goods by an unequivocal statement such as an e-mail. You may use the attached cancellation form but it is not obligatory.


    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


    4.1 Effects of cancellation

    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (included in the product price) (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest.


    You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning. Please note that for health protection and hygiene reasons, we only accept returns for unused, unopened and re-saleable products.


    4.2 MODEL CANCELLATION FORM (optional)

    [Complete and return this form only if you wish to cancel the contract.]

    To:

    Name: STR Nordic Oy

    Address: Sarkiantie 409, 38200 Sastamala, Finland,

    Email address: customerservice@strnordic.ie


    I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods:


    ______________________________________________________


    Ordered on [*]/received on [*]


    ______________________________________________________


    Name of consumer(s) 


    ______________________________________________________


    Address of consumer(s)


    ______________________________________________________


    Date 


    ______________________________________________________

    *Cross out the unnecessary option


    4.3 Additional information on returns

    You are responsible for the cost of returning the product. We do not accept returns sent by Cash on Delivery. Please remember to save your receipt from the post office/delivery service for future reference.


    You have a 14 day right to cancel according to consumer law. You can return an unopened, unused and sellable product (see right to cancel above for more information). If you want to return a product, please contact customer service for additional instructions.


    You can always return damaged or wrong products for free. If you receive a faulty product, please contact customer service and share what was wrong with the product. (See problematic situations below for more information on faulty goods.)


    5. Problematic situations


    5.1 Product is out-of-stock

    We actively follow information on our product stock and aim to always have product in stock. It

    is possible that a product is temporarily out-of-stock due to high demand or due to shipping

    difficulties before new stock has arrived.


    New orders will be unable to be placed if a product is out-of-stock. Ordering will be possible

    again once stock has been replenished.


    5.2 Defective or wrong product

    If you have received either a defective product or the wrong product, please contact customer service. Please include a picture of the product and the batch number to expedite the process.

    The customer has the right to remedies in cases of faulty goods. Please let customer service know as soon as possible once the good’s lack of conformity has been noticed.


    The customer has a short term right to cancel in cases of fault if the customer contacts us within 30 days of receiving the product. If the customer would like to utilise the short term right to cancel, the contract will be cancelled and the customer will receive a refund. The customer must contact our customer service within 30 days of receiving the goods in order to utilise the short term right to cancel. Once 30 days have passed, the customer still has a right to replacement.


    5.3 Conflict resolution

    If we have a disagreement or conflict about payments, shipments, products, or anything else

    regarding your contract, our aim is to try to resolve the situation. Please email us at:

    customerservice@strnordic.ie If we cannot come to a resolution, you are welcome to contact

    the Consumer and Competition Protection Commission at www.ccpc.ie which offers advice to

    consumers. You can submit a complaint to European Consumer Centre Ireland:

    https://www.eccireland.ie/ We participate in dispute resolution and follow their

    recommendations.


    6. Customer Service


    You can contact our customer service with any questions you have such as those regarding our store, our products, or your customer information. Please send us an email at customerservice@strnordic.ie. We will try to answer your email within 2-3 business days, unless our services are excessively busy. Please note that public holidays respectively extend response times.


    7. Subscription terms


    We also offer subscriptions for our products, in which case the ordering process differs slightly. These additional terms apply to subscription orders. The other terms stated on this page are also applied in addition to these subscription terms. We also answer some questions regarding subscriptions on our FAQ page.


    The subscription orders are first selected on the individual product pages before being added

    to the cart. The default delivery interval for the subscription is stated when selecting the subscription option. Once at checkout, there is additional information regarding subscriptions.

    After you have placed your order, you will receive an order confirmation email which also confirms the details of the subscription, other contract details, and the delivery interval.


    In the future, you will receive your next shipments according to the delivery interval stated in

    your order confirmation. Each shipment will also contain a delivery note with information on the timing of your next delivery. Your payment card will be billed separately for each shipment.

    Recurring payments will occur according to the delivery interval of the subscription you have

    signed up for. The actual charge date per delivery is 7 days before the shipment date. You will

    receive a Payment Reminder email 21 days before the next shipment date with information on

    the next charging of your card, terms, and cancellation information. You will also receive

    Transaction Receipts for every charge made. The customer agrees to automatic charges for

    the next orders when activating a subscription.


    You will be sent your subscription product shipments according to the same delivery method

    as outlined earlier in these terms. We will inform you by email if there is, for whatever reason,

    a significant delay in the next shipment of your subscription due to the product being

    temporarily out of stock.


    Your subscription is valid indefinitely until you cancel your subscription. Your subscription can

    be cancelled at any time by contacting our customer service. At this moment, if your payment

    details expire, your subscription will be automatically cancelled. As we are currently unable to

    update expired payment details, the subscription can be reactivated by placing a new order on

    our website for the same product.


    You can change the product delivery interval for your subscription at any time. Please contact

    customer service to do this.


    Please note that if you would like for any requested changes to your subscription (for example

    next delivery skipped, delivery interval changed, subscription paused until a certain date) or for subscription cancellation to be applied before the next shipment, please remember to make all

    changes or cancellations by the last change date (14 days before the next delivery date). The

    next delivery date and last change date can be seen on the most recent delivery note. If you

    no longer have your most recent delivery note, please contact our customer service to request

    the next delivery date and last change date for your next shipment. You will also be sent a

    reminder email with the next shipment date before your card is billed for the next shipment.


    If you cancel your subscription after the last change date, the subscription will be cancelled for all other shipments in the future, however we cannot cancel the delivery of an order that has already been charged and started to be processed.


    Please note that in cases of a lack of conformity of the goods (defective or wrong product), you have the right to remedies for each product you receive. However, if you want to use your

    short term right to cancel, this will cancel the subscription and all further shipments of the

    product.


    The terms of the cooling off period and right to cancel your contract after placing your order

    also apply to subscriptions purchases.


    8. Notices


    8.1 Updating of terms

    We aim to always have our terms up-to-date. We will update our terms in the following situations: changes to consumer or other relevant law, changes in processing or any business activities covered by these terms, certain areas need better clarification or changes to grammar, et cetera. The bottom of this page states when the terms have last been updated.


    8.2 Changes in pricing

    STR Nordic reserves the right to make changes to pricing of products on our websites for new subscriptions and for future shipments of products. In cases that price changes are made to customers’ current subscriptions, we will always inform the customer of this directly prior to further shipments of the product.


    Updated 23.03.2026