Terms and Conditions

1. General and contact information

The website strnordic.ie is one of STR Nordic’s websites, which sells products to private customers over the age of 18. We reserve the right to make changes to our pricing, shipping, and to our other terms and conditions. We only ship to Ireland.

Company information:
STR Nordic Oy

VAT no: FI28928265 


Address:

Sarkiantie 409
3
8200 Sastamala

Finland

You can contact us at: customerservice@strnordic.ie

2. Subscription changes and cancellations

Orders for our products are sold as subscriptions. In the future, you will receive your next shipments according to the delivery interval stated in your order confirmation. The delivery note you receive in each shipment will state when your next shipment will be.

You can change the product delivery interval for your subscription at any time. Please contact customer service to do this.

Your subscription is valid indefinitely until you cancel your subscription. Your subscription can be cancelled at any time by contacting our customer service.

Please note that if you would like for any requested changes to your subscription (e.g. next delivery skipped, delivery interval changed, subscription paused until a certain date) or for subscription cancellation to be applied before the next shipment, please remember to make all changes or cancellations by the last change date (14 days before the next delivery date). The next delivery date and last change date can be seen on the most recent delivery note. If you no longer have your most recent delivery note, please contact our customer service to request the next delivery date and last change date for your next shipment.

3. Ordering

3.1 Placing your order

Orders can be placed for individual products through the order page available on each individual product page. One product can be ordered at a time by filling out the order form. Please review the contents of the form for any mistakes. In case of mistakes after submitting the order form please contact customer service to rectify the mistake.

3.2 Payment method


Our website currently accepts payment by Visa or Mastercard cards through Nets (Nets Denmark A/S). We do not currently accept other forms of payment. Payment is made in advance and needs to be processed in order for the order to be finalised.

Nets is a secure payment gateway and keeps payment details protected. Nets uses 3D Secure Checkout verifications methods for credit card payments. You may be redirected to your card issuer’s authentication page. This is an additional step in order to verify your identity before the transaction is approved. For more information on Nets, please see our Payment Methods and Privacy Policy.

Note: Your credit card issuer may decline the payment if the credit card is authorised for use in Ireland only. Please check your credit card’s usage area if you encounter any issues with payment processing.

When placing your order, you will be redirected to the Nets payment page to complete the purchase by card. You will be charged for the first shipment immediately. In order to complete your subscription order and pay for the product, you will need to agree to automatically be charged recurring payments for each delivery until the subscription is cancelled.

Recurring payments will occur according to the delivery interval of the subscription you have signed up for. The actual charge date per shipment is 7 days before the shipment date. The last change date to make changes to the subscription is printed on each delivery note. You will also receive a separate reminder email 21 days before the next shipment date with information on the next charging of your card, terms, and cancellation information.

3.3 Processing your order

Once your card payment has been processed by Nets, you will be redirected to our Thank You page. Your order has been received and will be placed in the queue for packing and shipment processing.

3.4 Order confirmation

After we receive your order, you will automatically be sent an order confirmation email sent to the address you provided in your order. The order confirmation will have information on your ordered subscription, other contract details, and the next shipment interval. The order confirmation email also contains the model cancellation form. We will have on record that you have been sent an order confirmation. The contents of the order confirmation (your contract) will be in English. 

If you do not receive your order confirmation, please check your spam bin. If you still have not received an order confirmation after some time, please contact our customer service.

4. Delivery method and time

Products are delivered within two weeks of placing an order. Products are generally shipped directly to your home address through the post. We only ship to Ireland.

Unless a purchase was made for a combo product, most products are shipped as separate packages. If you have ordered more than one product, you will most likely receive multiple shipments which may arrive on separate dates.


5. Right to cancel (cooling off)

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. (Please note that the cooling off period is separate from your right to cancel future shipments of your subscription, which you can cancel free of charge at any time by contacting our customer service.)

To exercise the right to cancel the contract and return the goods, you must inform us (STR Nordic Oy, Sarkiantie 409, 38200 Sastamala, Finland, customerservice@strnordic.ie) of your decision to cancel this contract and return the goods by an unequivocal statement such as an e-mail. You may use the attached cancellation form but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5.1 Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (included in the product price) (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning. Please note that for health protection and hygiene reasons, we only accept returns for unused, unopened and re-saleable products.

5.2 MODEL CANCELLATION FORM (optional)

[Complete and return this form only if you wish to cancel the contract.]
To:
Name: STR Nordic Oy
Address: Sarkiantie 409, 38200 Sastamala, Finland,
Email address: customerservice@strnordic.ie

I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods _______________________________________________________________________________
Ordered on [*]/received on [*] _____________________________________________________

Name of consumer(s) __________________________________________________________
Address of consumer(s) ________________________________________________________
Date _______________________________________________________________________
*Cross out the unnecessary option

5.3 Additional information on returns

You are responsible for the cost of returning the product. We do not accept returns sent by Cash on Delivery. Please remember to save your receipt from the post office/delivery service for future reference.

You have a 14 day right to cancel according to consumer law. You can return an unopened, unused and sellable product (see right to cancel above for more information). If you want to return a product, please contact customer service for additional instructions.

You can always return damaged or wrong products for free. If you receive a faulty product, please contact customer service and share what was wrong with the product. (See problematic situations below for more information on faulty goods.)

6. Problematic situations

6.1 Product is out-of-stock

We actively follow information on our product stock and aim to always have product in stock. It is possible that a product is temporarily out-of-stock due to high demand or due to shipping difficulties before new stock has arrived. We will inform you by email if there is a significant delay in the next shipment of your subscription.

New subscriptions will be unable to be placed if a product is out-of-stock. Ordering will be possible again once stock has been replenished.

6.2 Defective or wrong product

If you have received either a defective product or the wrong product, please contact customer service. Please include a picture of the product and the batch number to expedite the process.

The customer has the right to remedies in cases of faulty goods. Please let customer service know as soon as possible once the good’s lack of conformity has been noticed.

The customer has a short term right to cancel in cases of fault if the customer contacts us within 30 days of receiving the product. If the customer would like to utilise the short term right to cancel, the contract will be cancelled and the customer will receive a refund. The customer must contact our customer service within 30 days of receiving the goods in order to utilise the short term right to cancel. Once 30 days have passed, the customer still has a right to replacement.

Please note that use of the short term right to cancel will cancel the subscription and all further shipments of the product.

6.3 Conflict resolution

If we have a disagreement or conflict about payments, shipments, products, or anything involved with your subscription, our aim is to try to resolve the situation. If we cannot come to a resolution, you are welcome to contact the Consumer and Competition Protection Commission at www.ccpc.ie which offers advice to consumers. You can submit a complaint to European Consumer Centre Ireland: https://www.eccireland.ie/ We participate in dispute resolution and follow their recommendations.
(https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN)

7. Customer Service

You can contact our customer service with any questions you have such as those regarding our store, our products, or your customer information. Please send us an email at customerservice@strnordic.ie. We will try to answer your email within 2-3 business days, unless our services are excessively busy. Please note that public holidays respectively extend response times.

8. Notices

8.1 Updating of terms

We aim to always have our terms up-to-date. We will update our terms in the following situations: changes to consumer or other relevant law, changes in processing or any business activities covered by these terms, certain areas need better clarification or changes to grammar, et cetera. The bottom of this page states when the terms have last been updated.

8.2 Changes in pricing

STR Nordic reserves the right to make changes to pricing of products on our websites for new subscriptions and for future shipments of products. In cases that price changes are made to customers’ current subscriptions, we will always inform the customer of this directly prior to further shipments of the product.

Updated 17.04.2025